Privacy Policy for SoftReis Mobile App

Last Updated: 12/09/2024

At SIER, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you use the SoftReis mobile app (the “App”). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect the following types of personal information to provide and improve our services:

Account Information

• Email Address (mandatory)
• Name (mandatory)
• Phone Number (optional)
• Photo URL (optional)
• NIF (Tax Identification Number) (mandatory)
• Address (optional)
• Postal Code (optional)
• Birth Date (optional)
• Gender (optional)
• Card Number (used for loyalty purposes)
• Referral Code (used for referral programs)
• Used Referral Code (if you use someone else's referral code)
• Chosen Pharmacy (mandatory)

User Activity

• Logins: Information regarding when and how you log into the App.
• Devices: Information about the devices you use to access the App.
• Vouchers: Records of any vouchers or promotional offers you use.
• Notifications: Information on in-app notifications you receive.
• Prescriptions: Uploaded medical prescriptions.
• Invoices: Records of purchases made through the App.
• Appointment Slots: Information on appointments booked through the App.
• Partner Proofs: Documents or files you upload to verify partnerships.
• Chosen Categories: Preferences you set within the App (e.g., for health-related categories).
• Ratings: Feedback or reviews provided within the App.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and maintain your user account, including managing your authentication via Firebase.
• Communication: To send notifications (using Firebase) about important updates, offers, or relevant pharmacy services.
• Service Provision: To allow you to book appointments, locate pharmacies on a map using OpenStreetMap, upload prescriptions, and make purchases.
• Loyalty Programs: To manage your referral codes, vouchers, and loyalty card usage.
• Invoice Management: To store and provide invoices for your purchases made through the App.
• Customer Support: To respond to your inquiries or requests.

3. Data Storage and Security

• Authentication and Notifications: We use Firebase for user authentication and to send push notifications.
• Prescription and Image Storage: Uploaded prescriptions and images are stored securely on our servers.
• Invoices and Purchase Records: Invoices related to purchases made through the App are securely stored for your convenience and legal purposes.

We implement appropriate technical and organizational measures to ensure that your data is secure, including encryption and access control measures.

4. Third-Party Services

We may share your data with the following third-party services that help us operate the App:

• Firebase: Used for user authentication and to send notifications.
• OpenStreetMap: Provides the mapping service to locate pharmacies.
• Payment Processors: Used to process payments for purchases made in the App.

These third-party services have their own privacy policies, and we recommend reviewing them to understand how they handle your data.

5. How Long We Keep Your Data

We retain your personal data for as long as necessary to provide the services described in this policy, or as required by law. If you delete your account, we will remove or anonymize your data except where we are legally obligated to retain it (e.g., for tax or legal reporting).

6. Your Rights

You have the right to:

• Access: Request access to your personal information stored by SIER.
• Correction: Request corrections to your data if it is inaccurate or incomplete.
• Deletion: Request the deletion of your personal data, except where it is required for legal purposes.
• Data Portability: Request that your data be provided to you in a structured, machine-readable format.

To exercise any of these rights, please contact us at grp.comercial@sier.pt

7. Children’s Privacy

The App is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or relevant laws. Any changes will be posted on this page, and we will notify users through the App if necessary. Please review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

• Email: grp.comercial@sier.pt
• Address: RUA DO OUTEIRO, 345 NAVE P ZONA INDUSTRIAL DA AVELEDA - 4485-029 - Portugal

By using the SoftReis App, you agree to the terms of this privacy policy.